Aquapaws terms and conditions.

Whilst every care is taken of the dogs undergoing treatment, the maintenance of the water and equipment all dogs receive hydrotherapy entirely at their owner's risk.

All treatment must be paid for at the end of each session.

Working hours will be charged in full if cancelled without 24 hours working notice.

Your dog will not be treated without prior authorisation of a veterinary surgeon and an up to date vaccination record.

Dogs with contagious conditions such as ear, eye or skin infections, gastric upsets or kennel cough etc. You should contact your own vet for advice and phone Aquapaws with at least 24 hours notice if the session has to be rearranged.

Owners are required to notify Aquapaws if during a course of treatment your dogs' injury or condition worsens or if a vet advises that the treatment is stopped or suspended.

Aquapaws reserves the right to refuse treatment to any dog.

Owners are requested not to feed their dogs 4 hours before a session and to ensure your dog has had plenty of opportunity to toilet. A charge of £40 will be made if dog defecates in the water - In addition to session fee.

We reserve the right to cancel a session after such an incident as a dog defecating in the water or a situation beyond our control (e.g. power cut).

When not undergoing treatment all dogs must be kept on a lead and under control at all times. No dog must enter the pool without a member of staff being present.

It is the owner's responsibility to poop a scoop after their dog whilst on company premises and the surrounding environment. PLEASE TAKE WITH YOU. There is a park at the top of Oak Street.

Aquapaws assumes no responsibility for any toss or damage of vehicles or personal possessions, howsoever occasioned whilst on company premises.

Aquapaws assumes no responsibility for loss or injury to any person or animal, howsoever occasioned whilst on company premises.

Aquapaws reserve the right to use video footage and photographic stills taken during sessions.

When visiting Aquapaws you are advised to wear sensible footwear with non slip soles and clothing you don't mind getting wet. The floor of the hydrotherapy rooms becomes very wet and slippery.

Please ensure your dogs coat is clean prior to swimming. Do not use our hydrotherapy equipment to clean your dog. Aquapaws reserves the right to refuse to swim a dog with a dirty coat. Please note the full cost of the session will be charged in such circumstances.

Aquapaws reserve the right to refuse to swim dogs that show aggression to humans or other dogs. Owners take full responsibility for their dog's behaviour whilst on company premises and will be held liable for any damage or injury caused to humans, other dogs, equipment or premises.

Aquapaws address and contact details are at the top of this website and on our contact page.

You can download these Terms and Conditions from our Downloads page.

Give us a call - 0114 258 3221

If you need more information about how we can help with your Dog, please get in touch. We welcome a 'phone call and are more than happy to answer your questions. You can also email us or download information forms HERE .

Our clients say it best
  • After losing my 9 year old old English sheepdog this week to cancer I felt appropriate that I thank the wonderful staff at Aquavet for their care and expertise.

    I decided to take Missie to Aquavet after a referral from her vets after trying to maintain the pain in her arthritis. This is a condition that missie has endured even through her young years due to unnecessary docking.

    We had a session every fortnight for 3 years. The improvement was steady but certainly noticed ! Missie was not a confident dog in water but soon got to know and like the staff and dare I say even got to like her visits !

    The staff made our trips good fun , informative and run perfectly ! I would 100% recommend the treatment and Aquavet.

    Thank you Aquavet. Will miss our sessions.

     –Rebecca Gunner

  • hi to all of you at aquavets .Thank you so much for your kind words with reguards leo our very lively lab. he will be missed by us all .He was so lovable to everybody he met in his life . we are finding it very hard to adjust to life without him. thank you again for all the fun he had in your care . love janet,john,emily,julia x –Janet Phillips

Fully qualified and experienced Canine Hydrotherapy
registered with The Institute of Registered Veterinary & Animal Physiotherapists UK